Chromebook Information
Summer Support |
How do I deal with technical difficulties over the summer?
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Grade 12 Chromebook Returns 2022 |
If you were not able to return your chromebook during regular school hours, you can still return it to the school A.S.A.P.
The office will be closed July 25th to Aug 5th 2022.
If you are in grade 12 and are enrolled in summer school you may continue to use your device until the end of summer school. After that you will have 1 week to return your chromebook to Pine Ridge Secondary School or at the Education Center at 400 Taunton Road East, Whitby Ontario. Summer hours: Monday - Thursday 8am - 4pm by booking an appointment via the link for: Student Summer Support
Students Leaving the DDSB and all Current Grade 12 studentsIf you will not be returning to the DDSB this fall, please contact your school to make arrangements to return any DDSB Technology (eg. Chromebook and charger) that your child has been provided.
You may wish to take your Google Drive and/or Microsoft OneDrive files with you. Instructions for migrating those files can be found here:Migrating DDSB Cloud Accounts to Personal Storage.
***Students who are leaving the DDSB must migrate Google Drive and Microsoft OneDrive files they wish to retain by June 30th, 2022***
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Find a file you don't think you deleted |
Try these steps
Check the activity panel
Use an advanced search
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How to Log Into a Chromebook | ||||||||||||||||||||||||||||
Log In Instructions Click Here
Password issues please book a support appointment via this Link please include student name and student number |
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Trouble Shooting | ||||||||||||||||||||||||||||
Chromebook Powerwash Instructions
Downloadable PDF Available Here |
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Requesting a Repair or Replacement Device (When a Powerwash Did Not Fix Issue) | ||||||||||||||||||||||||||||
If you have attempted a Power Wash and the issue is still not resolved. Please fill in the chromebook service request form below.
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Chromebook Not Charging |
Here are some basic trouble shooting steps to help deduce if the issue is with the Chromebook or the charger:
Perform basic steps to troubleshoot why the Chromebook won’t charge:
If the issue is determined to be the charger then proceed with purchase and follow the steps below.
Replacements for lost, missing or non functioning Chromebook chargers are available by requesting it be added to your School Cash Online profile in the main office.
Replacement chargers cost $36.75 and can be paid for via School Cash Online once it has been added. Once you have purchased the charger you can then see Mr. Atkinson to pick up your charger once paid for.
Please bring your receipt as proof of purchase when you come to pick up your charger.
If it is determined the Chromebook is the issue then please submit a Chromebook Repair request via our web site at this link. Chromebook Repair Request
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