Chromebook Information

Summer Support

How do I deal with technical difficulties over the summer?

DDSB IT Services will provide curb-side Chromebook replacements over the summer months. If you experience any problems with your Chromebook, please schedule a time to replace your device with a refurbished unit at the Education Centre in Whitby - 400 Taunton Rd. E through this link: Student Summer Support
Do not take the Chromebook to an outside agency for servicing.

Grade 12 Chromebook Returns 2022

If you were not able to return your chromebook during regular school hours, you can still return it to the school A.S.A.P.

You will need to email the school at pineridgess@ddsb.ca or call 905-420-1885 and schedule a drop off time with the main office.

The office will be closed July 25th to Aug 5th 2022.

If you are in grade 12 and are enrolled in summer school you may continue to use your device until the end of summer school.

After that you will have 1 week to return your chromebook to Pine Ridge Secondary School or at the Education Center at 400 Taunton Road East, Whitby Ontario. Summer hours: Monday - Thursday 8am - 4pm by booking an appointment via the link for: Student Summer Support

Students Leaving the DDSB and all Current Grade 12 students

If you will not be returning to the DDSB this fall, please contact your school to make arrangements to return any DDSB Technology (eg. Chromebook and charger) that your child has been provided.

You may wish to take your Google Drive and/or Microsoft OneDrive files with you. Instructions for migrating those files can be found here:Migrating DDSB Cloud Accounts to Personal Storage.

***Students who are leaving the DDSB must migrate Google Drive and Microsoft OneDrive files they wish to retain by June 30th, 2022***

Find a file you don't think you deleted

Try these steps

Check the activity panel

On a computer, go to drive.google.com.
At the left, click My Drive.
At the top right, click Info .
Scroll down and look for your file.

Use an advanced search

On a computer, go to drive.google.com.
At the top, in the search bar click the Down arrow .
Use the advanced search options to find your file. For example, to see spreadsheets, next to 'Type,' click the down arrow, then click 'Spreadsheets.'

How to Log Into a Chromebook

Password issues please book a support appointment via this Link please include student name and student number

Trouble Shooting

Chromebook Powerwash Instructions

1. Sign out of your Chromebook

Note: any data stored on the Chromebook’s hard drive will be lost following the Powerwash

2. Press the key combination: ESC + Refresh + Power Button

3. On the Please insert a recovery USB stick or SD card screen, press CTRL + D

Powerwash_IMG_1

4. On the To turn OS verification… screen press ENTER

Powerwash_IMG_2

5. On the OS verification is OFF screen press ENTER

Powerwash_IMG_3

6. The Chromebook will restart

7. On the Welcome screen click Let’s Go

Powerwash_IMG_4

8. On the Connect to Network select a WiFi network and click Next.

Note: if at a DDSB Network location select Ignite-Mobile if available.

Powerwash_IMG_5

9. On the Google Chrome OS terms screen click Accept and Continue

Powerwash_IMG_7

10. The Chromebook will check for updates and may update at this time

11. Automatic Enterprise Enrollment to DDSB will occur.

Powerwash_IMG_8

12. At the You are enrolled successfully screen click Done

13. Your Chromebook is now Powerwashed and ready to use!

Downloadable PDF Available Here

Requesting a Repair or Replacement Device (When a Powerwash Did Not Fix Issue)

How To Locate Your Chromebook Serial Number

Locating the Serial Number on a Chromebook

The serial number on a Chromebook can be located in 2 different locations. The easiest way is to read the Serial number from the bottom of the device:

$C:\Users\sn205191\AppData\Local\Microsoft\Windows\INetCache\Content.Word\CB SN Device.jpg$

$C:\Users\sn205191\AppData\Local\Microsoft\Windows\INetCache\Content.Word\CB SN Device Tight.png$

In the event that the sticker on the bottom of the device has been damaged or removed it is possible to retrieve the serial number from the top right of login screen (does not work if the Chrome OS is Damaged) on the device by pressing ALT + V on the keyboard:

$C:\Users\sn205191\AppData\Local\Microsoft\Windows\INetCache\Content.Word\CB Login Screen.jpg$

$C:\Users\sn205191\AppData\Local\Microsoft\Windows\INetCache\Content.Word\CB SN Screen.jpg$

If you have attempted a Power Wash and the issue is still not resolved.

Please fill in the chromebook service request form below.

Chromebook Not Charging

Here are some basic trouble shooting steps to help deduce if the issue is with the Chromebook or the charger:

Perform basic steps to troubleshoot why the Chromebook won’t charge:

Make sure the power cable and adapter that were provided with the Chromebook are being used to charge it. Substitute cables by other manufacturers may deliver either more or less power than the Chromebook is engineered for.
Verify the power cable and adapter are securely plugged in to a power source like a wall outlet or charging cart.
Try charging from a different outlet or location.
Is the charging port LED indicator illuminated? A green light indicates a full charge, while an orange light indicates the Chromebook is in the process of charging. If the charging LED is red the device is getting power but may not be charging, if the charging LED is flashing green to red or green orange to red there is an issue with the chromebook and a service appointment is required. If the charging LED is not illuminated, the Chromebook is not charging and the issue could be either the chromebook or the charger and a service appointment is required.
Try a hard reboot of the Chromebook while plugged in. This may resolve any battery software issues. To perform a hard reboot, press the refresh key and power key at the same time.
Swap out the power cable and adapter for another one.

If the issue is determined to be the charger then proceed with purchase and follow the steps below.

Replacements for lost, missing or non functioning Chromebook chargers are available by requesting it be added to your School Cash Online profile in the main office.

Replacement chargers cost $36.75 and can be paid for via School Cash Online once it has been added.

Once you have purchased the charger you can then see Mr. Atkinson to pick up your charger once paid for.

Please bring your receipt as proof of purchase when you come to pick up your charger.

If it is determined the Chromebook is the issue then please submit a Chromebook Repair request via our web site at this link. Chromebook Repair Request