Chromebook Information

 Trouble Shooting
 

Chromebook​ ​Powerwash​ ​Instructions

 

 1. Sign out of your Chromebook

Note:  any data stored on the Chromebook’s hard drive will be lost following the Powerwash

 

 2. Press​ ​the​ ​key​ combination: ​​ ​ESC + Refresh + Power Button

 

 

 3. On the Please insert a recovery USB stick or SD card screen, press CTRL + D

 

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 4. On the To turn OS verification… screen press ENTER

 

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 5. On the OS verification is OFF screen press ENTER

 

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 6. The Chromebook will restart

 

 

 7. On the Welcome screen click Let’s Go

 

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 8. On the Connect to Network  select a WiFi network and click Next

 

Note: if at a DDSB Network location select Ignite-Mobile if available.

 

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 9. Enter appropriate credentials to connect to WiFi and click Connect

 

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 10. On the Google Chrome OS terms screen click Accept and Continue

 

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 11. The Chromebook will check for updates and may update at this time

 

 

 12. Automatic Enterprise Enrollment to DDSB will occur. 

 

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 13. At the You are enrolled successfully screen click Done

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 14. Your Chromebook is now Powerwashed and ready to use!

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Downloadable PDF Available Here
 Requesting a Replacement Device (When a Powerwash Did Not Fix Issue)
 

How do I deal with technical difficulties over the summer?

  • DDSB IT Services will provide curb-side  Chromebook replacements over the summer months.  If you experience any problems with your Chromebook, please email ITservicessupport@ddsb.ca after June 29th to schedule a time to replace your device with a refurbished unit at the Education Centre in Whitby - 400 Taunton Rd. E.   

  • Do not take the Chromebook to an outside agency for servicing.

 Requesting A Replacement Charger

 

DDSB IT Services will provide curb-side  Chromebook replacements over the summer months.  If you experience any problems with your Chromebook, please email ITservicessupport@ddsb.ca after June 29th to schedule a time to replace your device with a refurbished unit at the Education Centre in Whitby - 400 Taunton Rd. E.