Chromebook Information

Find a file you don't think you deleted
 Try these steps

Check the activity panel

  1. On a computer, go to
  2. At the left, click My Drive.
  3. At the top right, click Info Info.
  4. Scroll down and look for your file.

Use an advanced search

  1. On a computer, go to
  2. At the top, in the search bar  click the Down arrow Down arrow.
  3. Use the advanced search options to find your file. For example, to see spreadsheets, next to 'Type,' click the down arrow, then click 'Spreadsheets.'
How to Log Into a Chromebook

Log In Instructions Click Here


Password issues please book a support appointment via this Link please include student name and student number

 Trouble Shooting

Chromebook Powerwash Instructions


 1. Sign out of your Chromebook

Note:  any data stored on the Chromebook’s hard drive will be lost following the Powerwash


 2. Press the key  combination: ESC + Refresh + Power Button



 3. On the Please insert a recovery USB stick or SD card screen, press CTRL + D





 4. On the To turn OS verification… screen press ENTER






 5. On the OS verification is OFF screen press ENTER





 6. The Chromebook will restart



 7. On the Welcome screen click Let’s Go






 8. On the Connect to Network  select a WiFi network and click Next


Note: if at a DDSB Network location select Ignite-Mobile if available.





 9. Enter appropriate credentials to connect to WiFi and click Connect






 10. On the Google Chrome OS terms screen click Accept and Continue





 11. The Chromebook will check for updates and may update at this time



 12. Automatic Enterprise Enrollment to DDSB will occur. 





 13. At the You are enrolled successfully screen click Done


 14. Your Chromebook is now Powerwashed and ready to use!

Downloadable PDF Available Here
 Requesting a Repair or Replacement Device (When a Powerwash Did Not Fix Issue)
 How To Locate Your Chromebook Serial Number
Locating the Serial Number on a Chromebook

The serial number on a Chromebook can be located in 2 different locations. The easiest way is to read the Serial number from the bottom of the device:

C:\Users\sn205191\AppData\Local\Microsoft\Windows\INetCache\Content.Word\CB SN Device.jpg

C:\Users\sn205191\AppData\Local\Microsoft\Windows\INetCache\Content.Word\CB SN Device Tight.png

In the event that the sticker on the bottom of the device has been damaged or removed it is possible to retrieve the serial number from the top right of login screen (does not work if the Chrome OS is Damaged) on the device by pressing ALT + V on the keyboard:

C:\Users\sn205191\AppData\Local\Microsoft\Windows\INetCache\Content.Word\CB Login Screen.jpg

C:\Users\sn205191\AppData\Local\Microsoft\Windows\INetCache\Content.Word\CB SN Screen.jpg


If you have attempted a Power Wash and the issue is still not resolved.

Please fill in the chromebook service request form below.



Chromebook Service Request  

 Chromebook Not Charging


Here are some basic trouble shooting steps to help deduce if the issue is with the Chromebook or the charger:


Perform basic steps to troubleshoot why the Chromebook won’t charge:

  1. Make sure the power cable and adapter that were provided with the Chromebook are being used to charge it. Substitute cables by other manufacturers may deliver either more or less power than the Chromebook is engineered for.
  2. Verify the power cable and adapter are securely plugged in to a power source like a wall outlet or charging cart.
  3. Try charging from a different outlet or location.
  4. Is the charging port LED indicator illuminated? A green light indicates a full charge, while an orange light indicates the Chromebook is in the process of charging. If the charging LED is red the device is getting power but may not be charging, if the charging LED is flashing green to red or green orange to red there is an issue with the chromebook and a service appointment is required. If the charging LED is not illuminated, the Chromebook is not charging and the issue could be either the chromebook or the charger and a service appointment is required.
  5. Try a hard reboot of the Chromebook while plugged in. This may resolve any battery software issues. To perform a hard reboot, press the refresh  key and power  key at the same time.
  6. Swap out the power cable and adapter for another one.


If the issue is determined to be the charger then proceed with purchase and follow the steps below.


Replacements for lost, missing or non functioning Chromebook chargers are available by booking an appointment to pick up a charger using the link below.

Replacement chargers cost $35.00 and can be paid for via SchoolCash Online.

Once you have purchased the charger you can then book a pickup time via the link below.


Please bring your receipt as proof of purchase when you come for your pick up appointment. 




Appointments are in 10 min. intervals.

Please do not arrive before your scheduled time slot.

Masks are required for all appointments.


If it is determined the Chromebook is the issue then please submit a Chromebook Repair request via our web site at this link.  Chromebook Repair Request