Chromebook Information

Find a file you don't think you deleted
 Try these steps

Check the activity panel

  1. On a computer, go to
  2. At the left, click My Drive.
  3. At the top right, click Info Info.
  4. Scroll down and look for your file.

Use an advanced search

  1. On a computer, go to
  2. At the top, in the search bar  click the Down arrow Down arrow.
  3. Use the advanced search options to find your file. For example, to see spreadsheets, next to 'Type,' click the down arrow, then click 'Spreadsheets.'
How to Log Into a Chromebook

Log In Instructions Click Here


Password issues please email please include student name and student number

 Trouble Shooting

Chromebook Powerwash Instructions


 1. Sign out of your Chromebook

Note:  any data stored on the Chromebook’s hard drive will be lost following the Powerwash


 2. Press the key  combination: ESC + Refresh + Power Button



 3. On the Please insert a recovery USB stick or SD card screen, press CTRL + D





 4. On the To turn OS verification… screen press ENTER






 5. On the OS verification is OFF screen press ENTER





 6. The Chromebook will restart



 7. On the Welcome screen click Let’s Go






 8. On the Connect to Network  select a WiFi network and click Next


Note: if at a DDSB Network location select Ignite-Mobile if available.





 9. Enter appropriate credentials to connect to WiFi and click Connect






 10. On the Google Chrome OS terms screen click Accept and Continue





 11. The Chromebook will check for updates and may update at this time



 12. Automatic Enterprise Enrollment to DDSB will occur. 





 13. At the You are enrolled successfully screen click Done


 14. Your Chromebook is now Powerwashed and ready to use!

Downloadable PDF Available Here
 Requesting a Replacement Device (When a Powerwash Did Not Fix Issue)

Please email and include the students name, student number, serial number of the Chromebook and a brief description of the issue.

Device replacements are by appointment only and you will be notified when the new device can be picked up.

When picking up a new device please ensure to bring the old device with you.

A new device will not be given without the return of the old device.

 Requesting A Replacement Charger


Replacements for lost, missing or non functioning Chromebook chargers are available by emailing

Please include the students name, student number and you will be notified when you can place your order for a new charger.

Replacement chargers cost $35.00 and can be paid for via SchoolCash Online.


Once purchased the student can bring a copy of the receipt to the main office (as proof of payment) and a charger will be provided.